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Booking Conditions
1. When a reservation is made, it means that someone else may be turned away for that
room on that date. We make a commitment to our guests when we reserve them a
room. In return we require a commitment from our guests. This is why a
'Cancellation and Curtailment Policy' is deemed necessary in clear and simple terms.
2. All reservations must be secured by a 'cleared' cheque (ie. received at least 5 working
days prior to arrival) of £30 per room. Alternatively credit or debit card details can be
given authorising the deduction of £30 per room deposit if the reservation is cancelled
or amended at short notice or in the event of a 'no-show'. (see Cancellation and
Curtailment Policy).
3. It is understood that Rockwood House is a totally non-smoking establishment.
4. Advice of your Estimated Time of Arrival (ETA) will be required, otherwise it is
assumed to be between 5.00pm and 7.00pm. It is understood that the reserved room
will be available for re-letting 1 hour after the agreed ETA has expired unless
amended by telephone or otherwise prior to its expiry.
5. We request that guests vacate rooms by 10.00am on the day of departure.
6. It is understood that guests accept the Cancellation and Curtailment Policy at the
time of booking.
Cancellation and Curtailment Policy
If the room can be re-let then:-
1. Reservations cancelled more than 7 days prior to arrival will receive a full refund.
2. Reservations cancelled less than 7 days prior to arrival will be charged for the first
night's accommodation.
3. Reservations cancelled at less than 24 hours notice is non-refundable and 80% (in line
with current ETC guidelines) of the whole amount of the planned stay is due. In the
case of a 1 night stay the whole amount will be due.
4. Reservations curtailed during a stay may be charged the full length of reserved stay.
If the room is not re-let then:-
1. Reservations cancelled more that 28 days prior to arrival will receive a full refund.
2. Reservations cancelled less than 28 days prior to arrival will be charged 80% of the
whole amount.
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